Frequently asked questions

Everything you need to know

  • Why do I need to back up my website?

    Creating and maintaining a website is a lot of work. Having to do it twice is a waste of time and energy.

    Backing up your website ensures that you will always have a copy of your work. In case of a fatal hack, a server failure or even a human error, you’ll be covered.

  • Why do I need to update WordPress installation?

    WordPress changes often. In 2018 only, WordPress launched 10 different updates. Updates provides you with security patches and new features enabling your themes and plug-ins to work properly.

    We’ll take those updates in charge for your, allowing you to spend that time and energy on what you do best.

  • What happens if my site is compromised or flagged as malware?

    This might seem alarming at first, but in reality this happens to thousands of sites daily, and it will not destroy your online presence. We can quickly help you resolve these issues and clear your flags from search engines.

    If it ever happens, we’ll assess the situation and work closely with you in order to take the proper course of action (restoring a backup or flushing out the malware).

  • How can I find my hosting control panel login?

    This information is typically included in the welcome email you received when you signed up for hosting. If you’re unsure, visit your hosting provider’s home page or give them a call.

    If you still cant find it, drop us a message and we’ll help out by digging up as much information as we can.

  • What information do I need to provide in order to use your service?

    To work with us, we require your WordPress Admin credentials. In some cases, we might need your FTP credentials but we’ll let you know.

    Not sure where to find that information? Not to worry. Once you sign up, we will contact you and walk you through the process.

    We take great care to ensure security of your personal information, login credentials and all other information we collect. See our Privacy Policy.

  • Do I have to change web hosting providers?

    You can stay with your current provider if you choose.

    However, if you are open to switching, we can set you up on our lightning fast servers. They are optimized for WordPress site so that your pages are delivered to the web at blazing speeds. We believe that your website is an investment that deserves quality hosting. Have a look at our packages on our sister site or contact us and we’ll be happy to assist you.

  • Can I cancel at any time?

    Of course you can!

    On top of that, to prove our confidence in the products we provide and their value to you, we are offering a 30-day, Money-Back Guarantee.
    All you have to do is to contact us within 30 days from your payment date and we will refund you for the full amount of purchase.

  • Can you re-design our website or help with a specific project, web design or development need?

    Our parent company, Selectrum Communications, has a team of web design experts who can help you. To learn more, visit our site at www.selectrum.com or contact us and we’ll transfer you over to one of our project managers.

  • Do you support multi-site WordPress installs?

    Due to the variable nature of multi-site installations, WordPress Multisite is not included in our packages. However, if you have a multi-site installation, we can support you through a customized retainer that suits your needs. Please contact us for more details.

  • What happens if my site breaks after an update?

    We have a very strict process when time comes to update a site. We first backup all our sites, then proceed with the updates and finally, perform a walk through in order to make sure that it is up and running. However, no process is foolproof. Whatever the problem is, we will work with you to bring your site back to life.

    Visit our Contact page or initiate a chat to let us know about the issue. One of our service professionals will respond to you immediately.

    We will spend up to one (1) hour troubleshooting and fixing the issue. If we cannot fix the problem within that time, we will provide you with an estimate of the cost to resolve the issue. You decide how you want to move forward. At any time, we can roll back to an older version to keep your site running normally while we asses the situation.

     

  • Have a question that’s not listed here?

    Don’t be afraid to ask. Use the Contact page to get in touch with us or initiate a chat, we’ll happy to answer all questions or concerns you might have.

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